Privacy Policy
Home » Privacy Policy
1. Payment Card Industry Compliance and Security
Our website operates within the Payment Card Industry (PCI) standards, offering secure credit and debit card transactions. Currently, we do not offer card payments, but we plan to include this feature in the future.
To protect your privacy, we utilize data encryption on our secure server. When you submit an order, your personal information is encrypted to prevent unauthorized interception and use. All transactions are secured with 2048-bit SSL encryption, meaning that when you enter your credit card details, they are safely transmitted to our credit card processor for authorization, without human intervention.
Note: We do not save your credit card number. It is only passed through secure SSL encryption to our payment processor and is not stored by our system. This is a PCI-compliant practice for maximum security.
2. Privacy and Data Protection
We are committed to protecting your privacy. Your personal information is stored securely and never rented, sold, or shared with third parties for marketing purposes. We may share your information with necessary third parties involved in completing your order, such as delivery services or payment processors. Additionally, your data may be shared with law enforcement if legally required.
We collect personal information for the following purposes:
- Completing or supporting your order
- Enabling quicker checkouts on future visits
- Enhancing your website experience
- Contacting you about promotions or products
- Processing orders and sending confirmations
- Improving website
- performance and services
- Preventing fraud
If you subscribe to our newsletter, we may send you promotional emails. You can opt out at any time using the unsubscribe link in these emails.
3. Information We Collect
We may collect the following personal information:
- Name
- Address
- Credit card information
- Company name or business type
- Preferences entered in your profile
- Data shared through user-generated content or social media
- Information provided during product orders, customer service inquiries, or promotional activities
4. Access to Customer Information
Access to your personal data is restricted to relevant personnel at SOUL MIND BODY FOODS SARL (SMB Foods), and third-party vendors involved in providing our services. We do not save your credit card information, but payment processors access it to complete transactions. You have the right to review, update, or request removal of your data at any time. If you believe any information is incorrect or need assistance with your data, please contact us.
5. Data Retention Policy
We retain your personal information for as long as necessary to provide services or comply with legal obligations. If your account is inactive, we may delete your data in accordance with applicable laws.
6. Use of Cookies and Similar Technologies
We use cookies (small text files stored on your device) to improve your experience on our website. Cookies help us:
- Enhance website functionality
- Provide personalized content
- Track website activity and user behavior
- Improve security and reduce fraud
You can manage cookie settings through your browser or visit All About Cookies for more information. Please note, disabling cookies may affect some website features.
Additionally, we use Flash cookies for fraud detection and security purposes. These cookies cannot be controlled through browser settings, but you can manage them via Adobe’s Flash Player privacy website.
7. Log Files and Site Monitoring
Like most websites, we use log files to collect information such as:
- IP address
- Browser type
- Referring/exit pages
- Number of clicks
This helps us analyze trends, administer the site, and gather demographic information.
8. Data Collection and International Transfers
Our website is accessible globally, which means your personal information may be processed by us or third-party service providers outside of the EU/EEA. We ensure your data is protected according to relevant laws, but by using our website, you consent to the transfer of your information outside the EU/EEA.
9. Third-Party Links and Privacy
Some sections of our website may include links to third-party websites. These external sites have their own privacy practices, which may differ from ours. We are not responsible for the privacy policies of third-party sites. Please review their privacy notices before providing personal information.
10. Changes to Our Privacy Policy
We may update this privacy policy occasionally. If significant changes are made, we will notify you on the website or via email. Your continued use of the website after such changes indicates acceptance of the updated policy. We encourage you to periodically review the policy for updates.
11. Contact Us
For any questions regarding our privacy and security practices, please reach out to us at:
Email: sales@smbfoods-lb.com
Effective Date: January 2025
12. More Information on Cookies
We and our partners use cookies and other tracking technologies on our website, apps, and services for various purposes, including:
- Authentication
- Remembering preferences and settings
- Analyzing traffic and trends
- Delivering targeted advertising
- Improving site performance
For more details on the types of cookies we use and how to manage them, please refer to the cookie section below.
13. Types of Cookies We Use
We categorize the cookies we use into the following groups:
- Authentication Cookies: Used to remember when you’re logged in and show you the appropriate features.
- Security Cookies: Help keep the site secure by remembering your login status and protecting your account.
- Localization Cookies: Provide a personalized experience by displaying the site in your preferred language.
- Site Functionality Cookies: Enhance user experience by remembering settings or autofilling form fields.
- Analytics Cookies: Help us understand and improve the performance of our website and services.
- Advertising Cookies: Allow us to serve you relevant ads and track ad campaign effectiveness.
14. Your Cookie Choices
You have the option to accept or reject cookies. Disabling cookies may limit some features on our website. To manage cookies, you can modify your browser settings or use third-party opt-out options. For more details on how to manage cookies, please visit All About Cookies.
1. Payment Card Industry Compliance and Security
Our website operates within the Payment Card Industry (PCI) standards, offering secure credit and debit card transactions. Currently, we do not offer card payments, but we plan to include this feature in the future.
To protect your privacy, we utilize data encryption on our secure server. When you submit an order, your personal information is encrypted to prevent unauthorized interception and use. All transactions are secured with 2048-bit SSL encryption, meaning that when you enter your credit card details, they are safely transmitted to our credit card processor for authorization, without human intervention.
Note: We do not save your credit card number. It is only passed through secure SSL encryption to our payment processor and is not stored by our system. This is a PCI-compliant practice for maximum security.
2. Privacy and Data Protection
We are committed to protecting your privacy. Your personal information is stored securely and never rented, sold, or shared with third parties for marketing purposes. We may share your information with necessary third parties involved in completing your order, such as delivery services or payment processors. Additionally, your data may be shared with law enforcement if legally required.
We collect personal information for the following purposes:
- Completing or supporting your order
- Enabling quicker checkouts on future visits
- Enhancing your website experience
- Contacting you about promotions or products
- Processing orders and sending confirmations
- Improving website
- performance and services
- Preventing fraud
If you subscribe to our newsletter, we may send you promotional emails. You can opt out at any time using the unsubscribe link in these emails.
3. Information We Collect
We may collect the following personal information:
- Name
- Address
- Credit card information
- Company name or business type
- Preferences entered in your profile
- Data shared through user-generated content or social media
- Information provided during product orders, customer service inquiries, or promotional activities
4. Access to Customer Information
Access to your personal data is restricted to relevant personnel at SOUL MIND BODY FOODS SARL (SMB Foods), and third-party vendors involved in providing our services. We do not save your credit card information, but payment processors access it to complete transactions. You have the right to review, update, or request removal of your data at any time. If you believe any information is incorrect or need assistance with your data, please contact us.
5. Data Retention Policy
We retain your personal information for as long as necessary to provide services or comply with legal obligations. If your account is inactive, we may delete your data in accordance with applicable laws.
6. Use of Cookies and Similar Technologies
We use cookies (small text files stored on your device) to improve your experience on our website. Cookies help us:
- Enhance website functionality
- Provide personalized content
- Track website activity and user behavior
- Improve security and reduce fraud
You can manage cookie settings through your browser or visit All About Cookies for more information. Please note, disabling cookies may affect some website features.
Additionally, we use Flash cookies for fraud detection and security purposes. These cookies cannot be controlled through browser settings, but you can manage them via Adobe’s Flash Player privacy website.
7. Log Files and Site Monitoring
Like most websites, we use log files to collect information such as:
- IP address
- Browser type
- Referring/exit pages
- Number of clicks
This helps us analyze trends, administer the site, and gather demographic information.
8. Data Collection and International Transfers
Our website is accessible globally, which means your personal information may be processed by us or third-party service providers outside of the EU/EEA. We ensure your data is protected according to relevant laws, but by using our website, you consent to the transfer of your information outside the EU/EEA.
9. Third-Party Links and Privacy
Some sections of our website may include links to third-party websites. These external sites have their own privacy practices, which may differ from ours. We are not responsible for the privacy policies of third-party sites. Please review their privacy notices before providing personal information.
10. Changes to Our Privacy Policy
We may update this privacy policy occasionally. If significant changes are made, we will notify you on the website or via email. Your continued use of the website after such changes indicates acceptance of the updated policy. We encourage you to periodically review the policy for updates.
11. Contact Us
For any questions regarding our privacy and security practices, please reach out to us at:
Email: sales@smbfoods-lb.com
Effective Date: January 2025
12. More Information on Cookies
We and our partners use cookies and other tracking technologies on our website, apps, and services for various purposes, including:
- Authentication
- Remembering preferences and settings
- Analyzing traffic and trends
- Delivering targeted advertising
- Improving site performance
For more details on the types of cookies we use and how to manage them, please refer to the cookie section below.
13. Types of Cookies We Use
We categorize the cookies we use into the following groups:
- Authentication Cookies: Used to remember when you’re logged in and show you the appropriate features.
- Security Cookies: Help keep the site secure by remembering your login status and protecting your account.
- Localization Cookies: Provide a personalized experience by displaying the site in your preferred language.
- Site Functionality Cookies: Enhance user experience by remembering settings or autofilling form fields.
- Analytics Cookies: Help us understand and improve the performance of our website and services.
- Advertising Cookies: Allow us to serve you relevant ads and track ad campaign effectiveness.
14. Your Cookie Choices
You have the option to accept or reject cookies. Disabling cookies may limit some features on our website. To manage cookies, you can modify your browser settings or use third-party opt-out options. For more details on how to manage cookies, please visit All About Cookies.